Download e-book for iPad: Root Cause Analysis: The Core of Problem Solving and by Duke Okes

By Duke Okes

ISBN-10: 0873897641

ISBN-13: 9780873897648

We are living in a posh global. humans and companies frequently don t think they've got the time to accomplish the in-depth analyses required to resolve difficulties. as a substitute, they take remedial activities to make the matter much less seen and enforce a patchwork of advert hoc recommendations they desire will hinder recurrence. Then whilst the matter returns, they get annoyed and the cycle repeats. This publication offers targeted steps for the way to resolve difficulties, focusing extra seriously at the analytical method all in favour of discovering the particular explanations of difficulties. It does so utilizing a great number of figures, diagrams, and instruments helpful for assisting make our pondering obvious. the first concentration is on fixing repetitive difficulties, instead of appearing investigations for significant incidents/accidents. lots of the terminology used is daily language and will hence even be used for functions of their own lives. a few of the examples will contain events with which the reader might be standard. the focal point of the publication now not on data yet as a substitute at the good judgment of discovering factors. It has occasionally been defined in education workshops as Six Sigma lite ...problem fixing with out the the entire heavy information.

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Note that only the steps of the process that could have failed (or technical ways the problem could have occurred) are shown. This is as far as the analysis needs to go, as the most likely causes are the two shown. The diagnosis could then progress to Step 4 of the model in order to collect data to find out which actually did fail. For example, if the image scan light in the first step isn’t working, then it could not be scanning properly, and the third step would be eliminated (for now) as a possible cause.

The second tool that can be used to evaluate potential projects is the Pareto diagram (based on the Pareto principle or the 80/20 rule). It is a simpler analysis that can be applied when all the problems are in the same context. However, multiple Paretos (or pivot table analysis) will still be necessary in order to look at the problem from different angles. 2 is an example of data an organization might have. Since the organization has already decided that reducing scrap is its number one priority, all the data are within the same context.

How high is it? What is an acceptable level of downtime, or what was the level before it became unacceptable? What type of downtime (for example, breakdown, software upgrades, or hardware maintenance) is included or excluded in the numbers? • The percentage of customers whose vehicles were not ready for pickup when promised has increased in the past three months. How much has it increased? What was the average number per week before, and what is it now? Was it a sudden or gradual increase? Can the customers be more narrowly identified as to perhaps the type of work they were having done?

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Root Cause Analysis: The Core of Problem Solving and Corrective Action by Duke Okes


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